Terms of Service

IMPORTANT — READ CAREFULLY BEFORE USING THE PLATFORM

These Terms of Service ("Terms" or "Agreement") constitute a legally binding agreement between you ("Subscriber", "you", "your") and Veritect Pte. Ltd. (UEN: 202518753N), a company incorporated in Singapore with its registered office at Singapore Business Federation Center, 160 Robinson Road, #14-004, Singapore 068914 ("Company", "we", "us", "our"), governing your access to and use of the Veritect AI platform at agent.veritect.ai ("Platform").

BY CREATING AN ACCOUNT, CLICKING "I AGREE", OR ACCESSING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. If you are entering into these Terms on behalf of a company, firm, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to that entity. If you do not agree to these Terms, you must not access or use the Platform.

These Terms, together with the Privacy Policy published at agent.veritect.ai/privacy-policy and any Order Forms, collectively constitute the complete SaaS Subscription Agreement between you and the Company.

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1. Definitions and Interpretation

In these Terms, unless the context otherwise requires:

"Account" means your registered account on the Platform, including all associated credentials, settings, preferences, and data.

"Authorised Reseller" means Veritect Pvt Ltd, a company incorporated in India, or any other entity appointed by the Company to act as a reseller or merchant of record for the Platform. The Authorised Reseller is a separate and independent legal entity and is not a subsidiary, affiliate, or branch of the Company. The Company holds no equity, ownership stake, or controlling interest in any Authorised Reseller.

"Authorised User" means any individual whom you authorise to access the Platform under your Account, subject to these Terms.

"Confidential Information" means any non-public information disclosed by one party to the other in connection with these Terms, including but not limited to business plans, technical data, product designs, pricing, customer lists, and financial information, but excluding information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without reference to the disclosing party's information; or (d) is rightfully received from a third party without restriction.

"Documentation" means all user guides, help materials, API documentation, and technical specifications made available by the Company in connection with the Platform.

"Fees" means the subscription fees, usage-based charges, and any other amounts payable by you for access to and use of the Platform, as set out in the applicable Subscription Plan or Order Form.

"Merchant of Record" means the entity responsible for processing payments, managing billing, and handling applicable tax compliance (including GST, VAT, or other indirect taxes) for transactions on the Platform. The Merchant of Record may be the Authorised Reseller or a third-party payment platform engaged by the Company.

"Order Form" means any ordering document, online subscription page, or written agreement executed by you and the Company that references these Terms and specifies the Subscription Plan, Fees, and any additional terms applicable to your subscription.

"Platform" means the Veritect AI legal technology platform accessible at agent.veritect.ai, including all associated web applications, APIs, mobile applications, features, updates, and services operated by the Company.

"Subscription Plan" means the specific tier, edition, or package of Platform services selected by you, as described on the Platform's pricing page or in the applicable Order Form, including any associated usage limits, feature entitlements, and restrictions.

"Subscription Term" means the period during which you are entitled to access and use the Platform under an active subscription, as specified in your Subscription Plan or Order Form.

"Trial Period" means any period during which you are granted access to the Platform on a free, trial, demo, evaluation, or promotional basis.

"User Content" means all data, documents, files, text, notes, annotations, case information, research queries, and other content uploaded, submitted, created, or generated by you or your Authorised Users on the Platform.

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2. Description of the Platform

Veritect AI is an AI-powered legal technology platform designed for legal professionals, law firms, corporate legal departments, and legal researchers operating within or in connection with the Indian legal ecosystem. The Platform provides the following categories of services:

(a) Legal judgment search across High Courts and the Supreme Court of India, with semantic, full-text, and hybrid search capabilities; (b) Case management with document upload, organisation, OCR processing, and metadata management; (c) AI-powered document analysis, summaries, timelines, and research chat; (d) Legal drafting assistance for court documents including bail applications, writ petitions, and other pleadings; (e) Document translation across Indian languages; (f) Document export in multiple formats; and (g) Such other features and services as the Company may introduce from time to time.

2.1 Service Levels

The Company shall use commercially reasonable efforts to maintain Platform availability. However, the Platform is provided on an "as available" basis and the Company does not guarantee any specific uptime, response time, or performance level unless expressly agreed in a separate Service Level Agreement ("SLA") executed between you and the Company. Scheduled maintenance windows, emergency patches, and force majeure events are excluded from any availability commitments.

2.2 Modifications to the Platform

The Company reserves the right to modify, update, enhance, deprecate, or discontinue any feature, functionality, or component of the Platform at any time, with or without notice. Where a modification materially reduces the core functionality of your Subscription Plan during an active Subscription Term, the Company shall provide reasonable advance notice and, at your election, a pro-rata credit for the unused portion of the affected Subscription Term. The Company shall not be liable for any modification that does not materially reduce core functionality.

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3. Account Registration and Security

(a) You must provide accurate, complete, and current information when creating your Account. You shall promptly update your Account information to keep it accurate and current at all times. (b) You are solely responsible for maintaining the confidentiality and security of your Account credentials, including passwords, API keys, and authentication tokens. (c) You shall immediately notify the Company at info@veritect.ai of any unauthorised access to or use of your Account or any other breach of security. (d) You are responsible for all activities that occur under your Account, whether or not authorised by you, unless such activities result directly from the Company's breach of its security obligations. (e) One natural person or legal entity may maintain only one Account unless the Company provides prior written authorisation for additional Accounts. Sharing of Account credentials is strictly prohibited. (f) The Company reserves the right to refuse registration, suspend, or terminate any Account at its sole discretion if it reasonably believes that Account information is inaccurate, that the Account is being misused, or that these Terms are being violated.

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4. Subscription Plans, Fees, and Payment

4.1 Subscription Plans

Access to the Platform is offered through various Subscription Plans, which may include free-tier, trial, individual, team, and enterprise plans. The features, usage limits, storage quotas, and other entitlements associated with each Subscription Plan are described on the Platform's pricing page or in the applicable Order Form. The Company reserves the right to create, modify, or discontinue Subscription Plans at any time.

4.2 Trial and Demo Accounts

The Company may, at its sole discretion, offer Trial Periods for evaluation of the Platform. Trial and demo access is subject to the following terms: (a) All provisions of these Terms apply in full during the Trial Period, including limitations of liability, disclaimers, and intellectual property provisions. (b) The Company may limit the features, functionality, storage, or usage available during the Trial Period. (c) The Company may terminate or modify a Trial Period at any time without prior notice and without liability. (d) Trial Periods are offered "AS IS" without any warranty, representation, or service level commitment. (e) Upon expiry of the Trial Period, your access to the Platform may be suspended or restricted unless you subscribe to a paid Subscription Plan. (f) Data uploaded during the Trial Period will be retained in accordance with the Privacy Policy. (g) Trial and demo Accounts are limited to one per natural person or legal entity, and any abuse or circumvention of Trial Period limitations may result in immediate Account termination.

4.3 Fees and Pricing

IMPORTANT: The Company reserves the right to change, increase, or restructure the Fees applicable to any Subscription Plan at any time and at its sole discretion.

(a) Fees for paid Subscription Plans are as set out on the Platform's pricing page or in the applicable Order Form. All Fees are quoted exclusive of applicable taxes unless otherwise stated. (b) For changes during an active Subscription Term: the Company shall provide a minimum of 30 days' advance written notice (via email or in-Platform notification) of any Fee increase. The revised Fees shall apply from the commencement of your next Subscription Term following the notice period. (c) For changes between Subscription Terms: the Company may revise Fees at any time, and the revised Fees shall be effective upon renewal. Your continued use of the Platform after the effective date of revised Fees constitutes acceptance of the new pricing. (d) If you do not agree to a Fee increase, your sole and exclusive remedy is to cancel your subscription before the commencement of the next Subscription Term at the revised Fees. No refund shall be due for any portion of the current Subscription Term. (e) The Company is under no obligation to maintain any particular pricing, offer discounts, or match pricing offered to other subscribers.

4.4 Payment Terms

(a) All Fees are payable in advance for the applicable Subscription Term unless otherwise specified in an Order Form. (b) Payments are processed through the applicable Merchant of Record. You authorise the Merchant of Record to charge your designated payment method for all Fees due. (c) All Fees are non-refundable except as expressly provided in these Terms or as required by mandatory provisions of applicable law. In particular, no refund or credit shall be due for: (i) partial use of the Platform during a Subscription Term; (ii) unused features or entitlements within your Subscription Plan; (iii) voluntary downgrade or cancellation during a Subscription Term; or (iv) suspension or termination of your Account for breach of these Terms. (d) If any payment fails or is declined, the Company may suspend access to the Platform until payment is received. If payment remains outstanding for more than 15 days, the Company may terminate your subscription without further notice. (e) You are responsible for all applicable taxes, duties, levies, and government charges (including GST, VAT, withholding tax, and service tax) arising from your use of the Platform, except for taxes on the Company's net income.

4.5 Auto-Renewal

Unless you cancel your subscription before the end of the current Subscription Term, your subscription shall automatically renew for successive periods of the same duration at the then-current Fees. The Company shall provide reasonable advance notice of upcoming renewals and any applicable Fee changes. You may disable auto-renewal through your Account settings at any time prior to the renewal date.

4.6 Taxes and Invoicing

All invoices shall be issued by the applicable Merchant of Record. Where the Merchant of Record is the Authorised Reseller in India, invoices shall include GST as applicable under the Goods and Services Tax Act, 2017. You agree to provide accurate billing information, including GST registration number where applicable, and to cooperate in the issuance of tax-compliant invoices. Disputes regarding invoices must be raised within 30 days of the invoice date; invoices not disputed within this period shall be deemed accepted.

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5. Acceptable Use Policy

You agree that you shall not, and shall ensure that your Authorised Users do not:

(a) Use the Platform for any unlawful purpose or in violation of any applicable law, regulation, professional conduct rule, or court order; (b) Upload, transmit, or store any malicious files, malware, viruses, worms, trojan horses, or content designed to exploit vulnerabilities in the Platform or any connected system; (c) Attempt to gain unauthorised access to the Platform, other Accounts, or any related systems, networks, or data; (d) Use automated means including bots, scrapers, crawlers, or similar tools to access, extract, or interact with the Platform without the Company's prior written permission; (e) Circumvent, disable, or interfere with rate limiting, access controls, authentication mechanisms, security measures, or usage restrictions; (f) Redistribute, resell, sublicense, rent, lease, or otherwise provide access to the Platform to any third party, except through an Account with appropriately licensed Authorised Users; (g) Upload content that infringes intellectual property rights, trade secrets, or other proprietary rights of any third party; (h) Use the Platform to develop, train, or improve any competing product or service, or for competitive benchmarking or analysis; (i) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, data models, or architecture of the Platform; (j) Remove, alter, or obscure any proprietary notices, labels, or branding on or within the Platform; (k) Transmit unsolicited communications, spam, or bulk messages through the Platform; (l) Use the Platform in a manner that degrades performance or interferes with other subscribers' use of the Platform; or (m) Assist, encourage, or enable any third party to engage in any of the foregoing activities.

The Company reserves the right to investigate suspected violations of this section and to take any action it deems appropriate, including suspension or termination of your Account, removal of offending content, and referral to law enforcement authorities.

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6. User Content and Data

6.1 Ownership

You retain all right, title, and interest (including all intellectual property rights) in and to your User Content. Nothing in these Terms transfers ownership of your User Content to the Company.

6.2 Licence Grant

By uploading or submitting User Content to the Platform, you grant the Company a limited, non-exclusive, non-transferable, royalty-free licence to process, store, index, analyse, and display your User Content solely for the purpose of providing, maintaining, and improving the Platform services for your benefit. This licence: (a) is limited to the processing activities described in our Privacy Policy; (b) does not authorise the Company to sell, share, distribute, or disclose your User Content to any third party except as described in the Privacy Policy or as necessary to provide the Platform services; (c) does not authorise the use of your User Content for training, fine-tuning, or improving general-purpose AI models; and (d) automatically terminates upon deletion of the relevant User Content or termination of your Account, subject to any applicable data retention requirements under law.

6.3 Responsibility for User Content

You are solely responsible for your User Content. You represent and warrant that: (a) you have all necessary rights, licences, consents, and permissions to upload, submit, and process your User Content on the Platform; (b) your User Content does not infringe, misappropriate, or violate any third-party intellectual property rights, privacy rights, confidentiality obligations, or other legal rights; (c) your User Content complies with all applicable laws and regulations; and (d) you have obtained all necessary consents from your clients or other individuals whose data may be contained in your User Content, in accordance with applicable data protection laws.

6.4 Attorney-Client Privilege and Professional Confidentiality

The Company recognises that User Content may be subject to attorney-client privilege, litigation privilege, legal professional privilege, work product doctrine, or other forms of professional confidentiality. The Company: (a) does not claim any right to waive, override, or diminish any privilege or confidentiality protection applicable to your User Content; (b) does not access or review User Content except through automated processing systems necessary to provide the Platform services; (c) implements technical and organisational measures to protect the confidentiality of User Content as described in the Privacy Policy; and (d) requires all personnel and sub-processors with potential access to User Content to be bound by confidentiality obligations.

IMPORTANT DISCLAIMER: Notwithstanding the foregoing, you acknowledge and accept that the use of any cloud-based platform inherently involves the transmission, processing, and storage of data on third-party infrastructure and through third-party service providers. You are solely responsible for determining whether the use of the Platform is consistent with your professional obligations, rules of professional conduct, bar association requirements, confidentiality duties, and any applicable court orders or regulatory requirements. The Company does not provide any legal opinion or assurance regarding the impact of using the Platform on attorney-client privilege or professional confidentiality in any jurisdiction.

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7. AI-Generated Content — Critical Disclaimers

7.1 No Legal Advice

THE PLATFORM IS A TECHNOLOGY TOOL, NOT A LAW FIRM, LEGAL PRACTICE, OR LEGAL ADVISORY SERVICE. Nothing on the Platform — including AI-generated summaries, analysis, research responses, legal drafts, timelines, case law search results, or any other output — constitutes legal advice, a legal opinion, or a recommendation to take or refrain from taking any action. The Platform is designed exclusively as an assistive tool for qualified legal professionals who exercise their own independent professional judgment.

7.2 No Guarantee of Accuracy

You expressly acknowledge and agree that: (a) AI-generated content may contain errors, inaccuracies, omissions, hallucinations, outdated information, or misinterpretations of law or fact; (b) AI-generated legal drafts may contain incorrect citations, inapplicable legal provisions, factual inaccuracies, or formatting that does not comply with the requirements of any particular court or jurisdiction; (c) AI-generated summaries may omit material facts, mischaracterise holdings, or inaccurately represent the ratio decidendi of court judgments; (d) the Company does not verify, validate, or endorse the accuracy, completeness, legal correctness, or fitness for any particular purpose of any AI-generated content; and (e) you must independently and thoroughly verify all AI-generated content — including legal citations, statutory references, factual claims, case law analysis, and drafts — before relying on, filing, submitting, or acting upon any such content.

7.3 Your Sole Responsibility

YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR ANY AND ALL ACTIONS TAKEN, DOCUMENTS FILED, SUBMISSIONS MADE, ADVICE GIVEN, OR DECISIONS MADE BASED ON OR INFORMED BY AI-GENERATED CONTENT FROM THE PLATFORM. The Company shall bear no liability whatsoever for any loss, damage, penalty, sanction, adverse judgment, professional disciplinary action, or other consequence arising from your reliance on AI-generated content without independent verification.

7.4 No Attorney-Client Relationship

Use of the Platform does not create an attorney-client relationship, a solicitor-client relationship, or any professional advisory relationship between you and the Company, its directors, officers, employees, contractors, or affiliates. The Company is a technology provider, not a legal services provider.

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8. Judgment Database and Legal Data — Disclaimers

8.1 No Guarantee of Completeness

THE COMPANY DOES NOT GUARANTEE AND EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE PLATFORM'S JUDGMENT DATABASE IS COMPLETE, COMPREHENSIVE, OR UP TO DATE. In particular: (a) the Platform's database may not contain all judgments, orders, or decisions of any court, tribunal, or quasi-judicial body; (b) there may be delays between the date of a judgment and its availability on the Platform; (c) recently delivered judgments, orders, circulars, notifications, or statutory amendments may not yet be reflected in the database; (d) the database may not include unreported judgments, interlocutory orders, or chambers decisions; and (e) the coverage and availability of judgments may vary between courts and jurisdictions.

8.2 No Guarantee of Accuracy of Metadata

Metadata associated with judgments on the Platform — including court names, bench composition, judgment dates, case numbers, party names, citations, and subject matter classifications — is generated through a combination of automated extraction and manual processes. The Company does not guarantee the accuracy of any metadata and shall not be liable for any errors in metadata.

8.3 No Substitute for Official Records

The Platform is not an official court repository and is not endorsed by, affiliated with, or authorised by any court, tribunal, or judicial body. You must always verify judgment text, citations, and metadata against official court records, certified copies, or authorised law reporting services before citing in legal proceedings, opinions, or submissions.

8.4 Changes in Law

The legal landscape is subject to continuous change through new legislation, statutory amendments, rules, regulations, notifications, circulars, practice directions, and judicial pronouncements. The Company does not guarantee that the Platform reflects the latest state of the law at any given time. You are solely responsible for independently verifying whether any legal provision, precedent, or principle reflected on the Platform remains current, valid, and applicable to your specific matter. The Company shall not be liable for any loss arising from reliance on outdated, overruled, distinguished, or superseded legal authority retrieved through the Platform.

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9. Intellectual Property

9.1 Company IP

The Platform, including but not limited to its software, source code, object code, algorithms, data models, machine learning models, AI systems, user interface designs, visual elements, branding, trademarks, trade names, logos, Documentation, APIs, and all related intellectual property (collectively, "Company IP"), is and shall remain the exclusive property of Veritect Pte. Ltd. These Terms do not grant you any right, title, or interest in the Company IP other than the limited right to access and use the Platform in accordance with these Terms during the Subscription Term.

9.2 Restrictions

Except as expressly permitted under these Terms, you shall not: (a) copy, reproduce, modify, adapt, translate, or create derivative works of any part of the Platform or Company IP; (b) licence, sublicense, sell, rent, lease, distribute, or otherwise transfer any rights in the Platform or Company IP; (c) use the Company's trademarks, logos, or branding without prior written permission; or (d) register or attempt to register any trademark, domain name, or social media handle that is identical or confusingly similar to the Company's marks.

9.3 Public Court Judgments

The Company does not claim intellectual property rights over the text of public court judgments. However, the Company's proprietary value-added processing of such judgments — including AI-generated summaries, metadata extraction, classification, embeddings, search indices, and analytics — constitutes Company IP and is protected by these Terms.

9.4 Feedback

If you provide the Company with any suggestions, ideas, feedback, or recommendations regarding the Platform ("Feedback"), you hereby assign to the Company all right, title, and interest in and to such Feedback. The Company may use, implement, and commercialise Feedback without restriction, attribution, or compensation to you.

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10. Confidentiality

Each party shall maintain the confidentiality of the other party's Confidential Information and shall not disclose it to any third party without the prior written consent of the disclosing party, except: (a) to employees, contractors, advisors, or agents who have a need to know and are bound by confidentiality obligations no less protective than those in these Terms; (b) as required by law, regulation, court order, or legal process, provided that the receiving party gives the disclosing party prompt notice (to the extent legally permitted) to allow the disclosing party to seek a protective order; or (c) in connection with the enforcement of these Terms or the exercise of rights hereunder. The obligations under this section shall survive termination of these Terms for a period of 3 years.

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11. Data Protection and Privacy

The Company's collection, use, storage, and processing of personal data is governed by the Privacy Policy published at agent.veritect.ai/privacy-policy, which is incorporated into these Terms by reference. The Privacy Policy complies with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable data protection regulations. In the event of any conflict between these Terms and the Privacy Policy regarding data protection matters, the Privacy Policy shall prevail. By using the Platform, you consent to the processing of your personal data in accordance with the Privacy Policy. Where you upload personal data of third parties (including client data) to the Platform, you represent and warrant that you have obtained all necessary consents and legal authority to process such data on the Platform.

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12. Disclaimers and Exclusion of Warranties

PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS THE COMPANY'S LIABILITY AND WARRANTIES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) THE PLATFORM, INCLUDING ALL AI FEATURES, JUDGMENT DATABASE, SEARCH FUNCTIONALITY, DOCUMENT PROCESSING, AND ALL OTHER SERVICES, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. (b) THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (i) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (ii) WARRANTIES OF ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, DATA, OR INFORMATION ON THE PLATFORM; (iii) WARRANTIES THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (iv) WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (v) WARRANTIES REGARDING THE ACCURACY, CORRECTNESS, OR LEGAL VALIDITY OF ANY AI-GENERATED CONTENT; AND (vi) WARRANTIES THAT THE JUDGMENT DATABASE IS COMPLETE, CURRENT, OR REFLECTS THE LATEST STATE OF THE LAW. (c) THE COMPANY DOES NOT WARRANT THAT ANY DEFECTS IN THE PLATFORM WILL BE CORRECTED OR THAT ANY UPDATES OR ENHANCEMENTS WILL BE PROVIDED. (d) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY, ITS EMPLOYEES, CONTRACTORS, OR AGENTS, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. (e) THE COMPANY MAKES NO REPRESENTATION OR WARRANTY REGARDING ANY THIRD-PARTY SERVICES, APIS, OR INTEGRATIONS USED IN CONNECTION WITH THE PLATFORM.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions shall apply to the maximum extent permitted by applicable law.

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13. Limitation of Liability

13.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AUTHORISED RESELLERS, OR AFFILIATES BE LIABLE FOR ANY: (a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (b) LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS; (c) LOSS OF DATA OR DATA CORRUPTION; (d) COST OF PROCUREMENT OF SUBSTITUTE SERVICES; (e) LOSS OF CLIENTS OR PROFESSIONAL OPPORTUNITIES; (f) DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CONTENT WITHOUT INDEPENDENT VERIFICATION; (g) DAMAGES ARISING FROM INCOMPLETE, INACCURATE, OR OUTDATED INFORMATION IN THE JUDGMENT DATABASE; (h) PROFESSIONAL DISCIPLINARY ACTION, COURT SANCTIONS, OR ADVERSE JUDGMENTS ARISING FROM USE OF THE PLATFORM; OR (i) ANY OTHER LOSS OR DAMAGE, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Aggregate Liability Cap

THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE LESSER OF: (a) the total Fees actually paid by you to the Company (or its Merchant of Record) in the 12-month period immediately preceding the event giving rise to the claim; or (b) INR 1,00,000 (Indian Rupees One Lakh) or the equivalent in your billing currency. This limitation applies regardless of the form or theory of the claim, whether in contract, tort, negligence, strict liability, warranty, or otherwise.

13.3 Exclusions from Liability

Without limiting the foregoing, the Company shall have no liability for any loss, damage, or consequence arising from: (a) your failure to maintain the security of your Account credentials; (b) your provision of inaccurate, incomplete, or misleading information; (c) your reliance on AI-generated content without independent professional verification; (d) the incompleteness, inaccuracy, or unavailability of any judgment, statute, or legal material in the database; (e) changes in law, regulation, or judicial interpretation that are not yet reflected on the Platform; (f) actions or omissions of third-party service providers or Data Processors, provided the Company has exercised reasonable diligence in their selection; (g) force majeure events including acts of God, war, terrorism, cyberattacks, government action, pandemics, natural disasters, internet infrastructure failures, or telecommunications outages; (h) your violation of professional conduct rules, bar association requirements, or court orders in connection with your use of the Platform; or (i) any dispute between you and your clients arising from or related to your use of the Platform.

13.4 Essential Basis of Agreement

The limitations and exclusions of liability in this section reflect an informed, voluntary allocation of risk between the parties and form an essential basis of the bargain between you and the Company. The Company would not provide the Platform at the applicable Fees without these limitations. These limitations shall apply notwithstanding the failure of essential purpose of any limited remedy.

13.5 Trial and Free Accounts

If you are using the Platform under a Trial Period or free-tier Subscription Plan, you acknowledge and agree that the Company's total aggregate liability to you for all claims shall be ZERO (nil), and that all disclaimers and limitations in these Terms apply with full force. The availability of the Platform on a trial or free basis does not create any obligation, warranty, or liability on the part of the Company.

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14. Indemnification

14.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless the Company, its Authorised Resellers, and their respective directors, officers, employees, agents, contractors, and affiliates (collectively, "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or in connection with: (a) your breach of these Terms or any representation or warranty made herein; (b) your violation of any applicable law, regulation, court order, or professional conduct rule; (c) your User Content, including any claim that your User Content infringes or misappropriates any third-party right; (d) your use of or reliance on AI-generated content; (e) your provision of inaccurate, incomplete, or misleading information; (f) any dispute between you and your clients arising from your use of the Platform; (g) any claim by a third party arising from activities conducted under your Account; or (h) your negligence or wilful misconduct.

14.2 Indemnification Procedure

The Company shall: (a) promptly notify you in writing of any claim for which indemnification is sought (provided that failure to notify shall not relieve your obligations except to the extent you are materially prejudiced); (b) grant you sole control of the defence and settlement of such claim (provided that you shall not settle any claim in a manner that imposes liability or obligations on the Company without the Company's prior written consent); and (c) provide reasonable cooperation at your expense.

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15. Term and Termination

15.1 Term

These Terms become effective upon your creation of an Account or first access to the Platform, whichever occurs first, and remain in effect until terminated in accordance with this section.

15.2 Termination by You

You may terminate your Account at any time through the Account deletion feature in the Platform. Termination shall be effective upon completion of the deletion process. No refund or credit shall be due for any unused portion of a prepaid Subscription Term, except as required by mandatory provisions of applicable law.

15.3 Termination by the Company

The Company may suspend or terminate your Account and access to the Platform: (a) immediately and without prior notice if you commit a material breach of these Terms, including but not limited to violations of the Acceptable Use Policy, non-payment of Fees, or fraud; (b) upon 30 days' written notice for any other reason, including discontinuation of the Platform; or (c) immediately if required by law, regulation, or court order. Where practicable, the Company shall provide notice and an opportunity to cure before termination for non-material breaches.

15.4 Effect of Termination

Upon termination: (a) your right to access and use the Platform ceases immediately; (b) all licences granted under these Terms terminate; (c) you shall immediately cease all use of the Platform and Company IP; (d) the Company shall delete your data in accordance with the Privacy Policy and the DPDP Act; and (e) any outstanding Fees shall become immediately due and payable. You may export your User Content prior to termination using the Platform's data export feature. The Company shall make data export available for a reasonable period following termination where technically feasible.

15.5 Survival

The following sections shall survive termination of these Terms: Definitions (Section 1), User Content ownership provisions (Section 6.1), AI Disclaimers (Section 7), Judgment Database Disclaimers (Section 8), Intellectual Property (Section 9), Confidentiality (Section 10), Disclaimers (Section 12), Limitation of Liability (Section 13), Indemnification (Section 14), Governing Law (Section 16), and any other provisions that by their nature should survive termination.

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16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles. To the extent that the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and related Indian legislation are applicable to the processing of personal data of users located in India, such Indian laws shall apply in addition to Singapore law with respect to matters specifically covered by those enactments.

16.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, interpretation, performance, breach, or termination, shall be resolved as follows: (a) Negotiation: the parties shall first attempt to resolve the dispute through good faith negotiation for a period of 30 days from written notice of the dispute. (b) Mediation: if negotiation fails, the parties shall attempt mediation administered by the Singapore International Mediation Centre ("SIMC") in accordance with its mediation rules. (c) Arbitration: if mediation fails within 60 days, the dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Administered Arbitration Rules in force at the time. The seat of arbitration shall be Singapore. The language of arbitration shall be English. The tribunal shall consist of a sole arbitrator appointed in accordance with the SIAC Rules.

16.3 Indian Users' Statutory Rights

Nothing in this section shall prevent users located in India from exercising their statutory rights under the DPDP Act, including the right to file a complaint before the Data Protection Board of India. The Company voluntarily submits to the jurisdiction of the Data Protection Board of India in respect of matters arising under the DPDP Act relating to users located in India. The Indian Consumer Protection Act, 2019, and the rules made thereunder shall apply to users located in India to the extent mandated by law and cannot be contractually excluded.

16.4 Injunctive Relief

Notwithstanding the foregoing, either party may seek interim or injunctive relief from any court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute.

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17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any Order Forms, constitute the entire agreement between you and the Company with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitral tribunal, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

17.3 Waiver

The failure of the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later time. Any waiver must be in writing and signed by an authorised representative of the Company.

17.4 Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without the Company's prior written consent. The Company may freely assign these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets. These Terms shall bind and inure to the benefit of the parties and their permitted successors and assigns.

17.5 No Third-Party Beneficiaries

These Terms are for the benefit of the parties hereto and their permitted successors and assigns only. Nothing in these Terms confers any right, benefit, or remedy on any third party, except that the Indemnified Parties are express third-party beneficiaries of the indemnification provisions in Section 14.

17.6 Force Majeure

The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of government, epidemics, pandemics, natural disasters, fire, flood, strikes, internet or telecommunications failures, cyberattacks, power outages, or failures of third-party infrastructure ("Force Majeure Event"). Performance shall be excused for the duration of the Force Majeure Event.

17.7 Notices

All notices under these Terms shall be in writing and shall be deemed given: (a) when delivered personally; (b) when sent by email to info@veritect.ai (for notices to the Company) or to the email address associated with your Account (for notices to you); or (c) 3 business days after being sent by registered post or internationally recognised courier. The Company may also provide notices through in-Platform notifications, which shall be deemed received upon display.

17.8 Changes to Terms

The Company reserves the right to amend these Terms at any time. When material changes are made: (a) the Company shall notify you at least 30 days before the changes take effect, via email or in-Platform notification; (b) the updated version number and effective date shall be displayed prominently; (c) your continued use of the Platform after the effective date of amended Terms constitutes acceptance; and (d) if you do not agree to the amended Terms, your sole remedy is to terminate your Account before the effective date.

17.9 Relationship of the Parties

The relationship between you and the Company is that of independent contracting parties. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or franchise relationship between you and the Company. Neither party has the authority to bind the other or to incur obligations on the other's behalf.

17.10 Export Compliance

You agree to comply with all applicable export control laws and regulations, including those of Singapore, India, and any other relevant jurisdiction. You shall not export, re-export, or transfer any data or technology obtained through the Platform in violation of such laws.

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18. Contact Information

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— End of Terms of Service —